FAQ - Air Con Select Customer Service
WHAT HAPPENS AFTER I PLACE MY ORDER ONLINE?
Once the order has been placed, you will receive a detailed e-mail of your purchase. We reserve a period of 72 hours upon placing the order for any change of address or cancellation on the part of the customer before proceeding with shipping. All orders placed during weekends or holidays are processed during the next working day. Once the request has been processed, you will receive an email with the tracking number and a link to the delivery company's website.
HOW CAN I TRACK MY ORDER?
Once the request has been processed, you will receive an email with the tracking number and a link to the delivery company's website.
ONCE MY ORDER IS PLACED, CAN I CHANGE MY DELIVERY ADDRESS?
Yes, it's free of charge within 72 hours upon placing the order. You can send an email to customer service with the order number and full address or you can open a live chat with our customer service representatives.
CAN I SET A DELIVERY TIME OF MY CHOICE?
The delivery companies we work with only provide an estimated date, you can chose neither the day nor the time of the delivery.
Unfortunately, weekend deliveries are not possible.
WHAT HAPPENS IF I MISS MY DELIVERY APPOINTMENT?
If you miss your appointment, you can have a second delivery attempt free of charge. If you miss the second delivery attempt you will have to pick up your package from the carrier's nearest location.
IF I WANT TO RETURN AN ITEM, DO I HAVE TO PAY SHIPPING COSTS?
It depends on the reason for the return. For more detailed information, please consult our "Return Policy".
CAN I CANCEL MY ORDER BEFORE DELIVERY?
Yes. Within 72 hours after the order was placed you can send us a cancelation request through email to get a full refund. If the order is cancelled after leaving the warehouse, we will deduct the shipping and return costs from the total amount that will be refunded to you.
DO YOU OFFER ASSEMBLY SERVICE?
We don't provide assembly service.
CAN I PLACE AN ORDER ONLINE AND PICK IT UP IN STORE?
Unfortunately, we do not offer this option for online purchases.
WHAT PAYMENT METHODS DO YOU ACCEPT FOR ONLINE PURCHASES?
We accept VISA and Mastercard.
DO YOU OFFER FINANCING?
No we don't offer financing at the moment.
I HAD A TECHNICAL PROBLEM TRYING TO PLACE MY ORDER ONLINE. WHAT SHOULD I DO?
We invite you to contact our customer service, one of our agents will take care of you.
WHAT ARE THE OPENING HOURS OF YOUR CUSTOMER SERVICE DEPARTMENT?
You can reach our customer service from Monday to Friday from 8:30am to 4:30pm Eastern time