Returns and Exchanges - Air Con Select
At - Air Con Select, we aim for 100% customer satisfaction.
If your purchase does not meet your expectations, if it is damaged or defective, we will be more than happy to rectify this for you. Please contact our customer service team within 15 days of the delivery date so that we can assist you effectively. Please note that photos of the damaged/defective product may be requested.
A return or exchange must meet the following conditions:
- the product should be returned to our warehouse within 30 days of the delivery
- the product should be returned in its original condition and packaging with all the labels attached; unwashed and unaltered
No return or exchange is possible on items removed from their original packaging.
Any refund request will be processed within 3 days of the receipt of the returned package. Please note that the refund will be credited to the original form of payment. The return shipping charges will be deducted from your total refund amount if the returns is not due to an error of ours, for example: item no longer needed, bought by mistake, incompatible or not useful, size is not as expected, purchased the wrong size, etc.
It is possible to cancel your order prior to the shipment. In order to do this, you will need to contact our customer service team and confirm your cancellation request.